Everyday Communications Ltd (“Everyday Communications”, “we”, “our”, or “us”) is committed to maintaining the highest standards of professionalism and service excellence. We take all complaints seriously and aim to resolve issues promptly, transparently, and fairly in line with our company values and regulatory obligations.
This policy outlines how to raise a complaint and the steps we take to ensure a full and fair resolution. It applies to clients, suppliers, and partners engaging with Everyday Communications across all services, including consultancy, managed network services, and telecommunications solutions.
How to Raise a Complaint
By Email
Please email customerservice@everydaycomms.com with:
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Your company name and contact details
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A summary of your complaint and when it occurred
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Any reference numbers or correspondence relevant to the issue
You’ll receive an acknowledgment within 2 working days, and we aim to provide a full response within 10 working days where possible.
By Telephone
You can contact our team directly on +44 (0)800 208 8497.
Our support hours are Monday to Friday, 9:00 AM – 5:00 PM (UK time).
For urgent service-affecting issues outside these hours, our 24/7 technical escalation line remains available for contracted clients.
If your concern cannot be resolved during the initial call, we’ll confirm next steps, estimated timelines, and a named point of contact.
By Post
You may also submit a written complaint to:
Everyday Communications Ltd
Attn: Customer Service Team
Floor 18–19, 100 Bishopsgate
London, EC2N 4AG
United Kingdom
How We Handle Complaints
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All complaints are logged in our internal CRM system and assigned a unique case reference number.
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We aim to acknowledge complaints within 2 working days and provide a substantive update within 10 working days.
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Complex or technical issues may take longer; in such cases, we will provide regular progress updates.
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Once an outcome has been reached, we will issue a written confirmation summarising findings, corrective actions, and any further steps available.
Escalation Process
If you are not satisfied with the initial response, you may request that your complaint be escalated to a Service Manager or Head of Operations.
For unresolved disputes after full internal review, we can refer the matter to our Alternative Dispute Resolution (ADR) provider in accordance with UK regulations.
ADR details will be supplied upon request, and we will issue a formal “Deadlock Letter” if eight weeks have passed without resolution.
Record Keeping and Data Protection
All complaints are retained securely for at least 12 months from the date of closure.
Personal data related to complaints is processed in accordance with our Privacy Policy and the UK GDPR.
Accessibility and Assistance
We are committed to accessibility and can provide this policy in alternative formats (large print, Braille, or audio) upon request.
If you would like a representative or advocate to handle the complaint on your behalf, please confirm their authorisation in writing.
Continuous Improvement
Everyday Communications reviews complaint data regularly to identify root causes, track trends, and drive service improvements across all business areas.
Last Updated: October 2025
