Returns Policy

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Returns Policy

At Everyday Communications, we are committed to ensuring your satisfaction with every

purchase. In the event that you need to return IT hardware items purchased from our website,

please review the following guidelines carefully:

1. Refunds:
  • a. Refunds will be processed within 14 working days from the date of receipt of returned goods.
  • b. Refunds will be issued to the original payment method used for the purchase.
2. Inspection Process:
  • All returned items will undergo a detailed inspection to assess their condition and eligibility for a refund.
  • Refunds will only be provided for items that are returned in their original condition, with all accessories, packaging, and documentation included.
3. Eligibility for Refunds:
  • To be eligible for a refund, items must be returned within 30 days of the purchase date.
  • Items that have been damaged, altered, or used may not be eligible for a refund.
4. Return Shipping:
  • Customers are responsible for the cost of return shipping unless the return is due to a fault or error on our part.
  • We recommend using a trackable shipping method and retaining proof of postage for returned items.
5. How to Initiate a Return:
  • UK-Based Customers: UK-based customers can initiate a return by contacting our customer support team at +44 (0) 800 208 8497. Please provide your order details and reason for the return.
    Once your return request is approved, you will receive further instructions on how to proceed with the return process.
  • International Customers: International customers can initiate a return by contacting our customer support team at +44 (0) 800 208 8497. Please provide your order details and reason for the return. Please note that return shipping costs and customs duties or taxes associated with international returns are the responsibility of the customer.
6. Exchanges:
  • We currently do not offer direct exchanges for returned items. If you wish to exchange an item, please initiate a return as per the guidelines above and place a new order for the desired item.
7. Contact Us:

If you have any questions or concerns regarding our returns policy or the return process, please don’t hesitate to contact our customer support team at +44 (0) 800 208 8497.

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